Your Questions, Answered

  • What services does MK Socially offer?

    We help businesses strengthen online visibility, authority, and credibility through Local SEO, Google Business Profile management, review strategy, social media management, content creation, and high-level strategic communications. Whether you’re a service-area business or a complex organization with technical work to communicate, we help you show up clearly and effectively online.

  • Kathleen and Mindy are hands-on, collaborative and very much human. We value transparency and will always be honest and direct in our communication with you.

  • We handle your weekly updates, photo uploads, GBP Posts, service optimization, category alignment, review monitoring, Q&A, and ongoing technical adjustments. We also troubleshoot Google issues, track ranking performance, and provide recommendations to improve your local visibility.

  • Most businesses see meaningful progress within 60–120 days, depending on competition, service area, the strength of your website, and the quality of your Google Business Profile. Local SEO is cumulative—your visibility improves as optimizations, reviews, and citations build over time.

  • Yes. Service-area businesses do not display a physical address on Google and rely heavily on distance + relevance + prominence. That means your ranking depends more on service areas, reviews, categories, and engagement than your physical location. We structure your GBP and Local SEO to support this.

  • Yes. Service-area businesses do not display a physical address on Google and rely heavily on distance + relevance + prominence. That means your ranking depends more on service areas, reviews, categories, and engagement than your physical location. We structure your GBP and Local SEO to support this.

  • Citations are online listings of your business name, address, and phone number. They help Google confirm that your business is legitimate and trustworthy. Strong, consistent citations improve your ability to rank in the local map pack—especially for service-area businesses.

  • ReviewLead sends smart, automated review requests to your customers via text and email. It makes it easier for customers to leave reviews on Google and other platforms. We set up the system, monitor submissions, and help you build a stronger and more credible online reputation.

  • We cannot remove a negative review unless it violates Google’s content policies, but we can guide you on when and how to flag a review for removal. More importantly, we help you build a strong review strategy that naturally balances any occasional negative feedback.

  • We typically recommend 2–4 posts per week depending on the platform and your goals. For LinkedIn thought leadership, weekly consistency is more important than volume. For engagement-heavy platforms like Instagram or TikTok, a higher cadence may be recommended. Posting just for the sake of posting, though, is not a strategy.

  • Yes. We handle the strategy, messaging, copywriting, graphics, and scheduling. We collaborate with you on brand voice and approve content before it goes live. You provide raw materials (photos, video clips, etc.) when needed—and we take it from there.

  • Yes. We manage both brand-level LinkedIn pages and individual executive leadership profiles. This includes content creation, consistency planning, and developing thought leadership that supports authority, partnerships, and sales conversations.